Agen69 Privacy Policy — Protecting Our Users' Data
Your privacy is agen69's top priority. This document transparently explains how we collect, use, store, and protect the personal information of users on our platform.
Effective: 2026. This policy is subject to updates from time to time.
1. Information We Collect
When you register and use the agen69 platform, we collect several categories of information to ensure a safe, seamless, and personalised user experience. The information collected includes:
Account Information
Full name, email address, phone number, date of birth, and login credentials (username and password in encrypted form). This information is required to create and verify your account on agen69.
Device & Browser Information
Device type, operating system, browser model, IP address, and timezone settings. This data is used to detect suspicious activity and optimise how the platform displays on your device.
Payment Information in MYR
Deposit and withdrawal transaction details in MYR (RM), bank account or e-wallet holder name, and transaction reference numbers. agen69 does not store full card numbers or sensitive banking information directly — all payments are processed through secure, encrypted channels.
Usage Data
In-platform activity logs, pages browsed, session duration, bets placed, and interactions with platform features. This data is analysed in aggregate to improve our services.
2. How We Use Your Information
Information collected by agen69 is used solely for legitimate purposes related to the provision of platform services. We do not sell or rent users' personal data to third parties for marketing purposes.
The primary purposes for which we use your information are as follows:
- Process account registration, identity verification, and user account management.
- Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely and accurately.
- Detect and prevent fraud, identity theft, and platform abuse.
- Sending important notifications related to your account, transactions, and service updates.
- Comply with applicable legal and regulatory requirements, including know-your-customer procedures.
- Analyse usage patterns to improve agen69's platform features and overall user experience.
- Provide effective customer support and resolve user complaints.
Agen69 will not use your information for any purpose beyond those stated above without first obtaining your explicit consent.
3. Cookies & Tracking Technologies
The agen69 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.
The types of cookies we use include:
- Session Cookies — Required to maintain your login session during active use and to ensure account security.
- Preference Cookies — Saves your preferences such as language and layout for a more convenient experience on future visits.
- Analytics Cookies — Collects aggregated data on how users interact with the platform for internal improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and experience of the agen69 platform, including your ability to stay logged in.
4. Data Storage & Security
Agen69 implements appropriate technical and organisational measures to protect users' personal information against unauthorised access, disclosure, alteration, or destruction. All communication between users' devices and agen69's servers is secured with industry-standard SSL (Secure Socket Layer) encryption.
Account passwords are stored in hashed form using a strong algorithm — we do not store passwords in plain text and cannot recover your original password. If you forget your password, a secure password reset process is available via your registered email.
User data is retained for as long as necessary to fulfil the purpose for which it was collected and to meet applicable legal requirements. When data is no longer needed, it will be deleted or anonymised in accordance with agen69's internal security procedures. Users who close their accounts will have their personal data processed for deletion within a reasonable timeframe, subject to any legal record-keeping requirements.
5. User Rights & Third-Party Sharing
Your Rights as a User
Agen69 users have the following rights regarding their personal data:
- Right of Access — You have the right to request a copy of the personal data we hold about you.
- Right to Rectification — You have the right to request the correction of any inaccurate or outdated data.
- Right to Erasure — You may request the deletion of your personal data, subject to legal and contractual record-retention requirements.
- Right to Object — You have the right to object to the processing of your data under certain circumstances.
To exercise any of these rights, please contact the agen69 support team via the email provided.
Third-Party Information Sharing
Agen69 does not sell, rent, or share users' personal data with third parties for marketing purposes. However, in limited circumstances, we may share information with:
- Payment processors and financial institutions involved in your MYR transactions — only the information necessary to process the transaction.
- Regulatory authorities or law enforcement agencies when required by law or court order.
- Technology service providers who assist in operating and maintaining the agen69 platform, under strict confidentiality agreements.
In all instances of data sharing with third parties, agen69 ensures that those parties adhere to equivalent data protection standards.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
Agen69 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via an in-platform notice or registered email, with the effective date clearly stated at the top of this document. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
We encourage users to review this page periodically to stay informed about how agen69 protects their personal information. The latest version of this Privacy Policy will always be accessible on this page.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how agen69 handles your personal data, please contact our support team:
- Email: [email protected]
- Via the in-platform help section after logging in
Our team is committed to responding to privacy-related enquiries within a reasonable timeframe and providing clear, satisfactory resolutions.
Your Data Is Safe With Us
Agen69 is committed to protecting every user's privacy. For further questions, check our FAQ section or log in to manage your account settings directly on the platform.